Our claims department’s philosophy is to provide a professional and fair claims service by paying all valid claims on time.
Our expert claims assessors recognise that all claims are different and need personal attention – their priority is to pay valid clams as quickly and smoothly as possible.
We realise that making a claim can seem complicated. So we’ve put together various guides to explain the whole process and answer any questions you might have.
Read more about our claims process to find out how to make a claim.
Claims experience
We’re committed to working with you to help you identify where non-disclosure occurs and what you can do to stop it occurring at the application stage. We also offer a tele-claims service for some benefits which helps remove the complication of making a claim.
We’re continuing to focus on the customer by looking at ways to improve the experience if a customer does have to claim.
For details of our claims in 2011, click below:
Case studies
See examples that demonstrate the possible implications of giving inaccurate or incomplete information.
Personal Protection
The AEGON Personal Protection menu offers a range of insurance benefits designed to help protect your clients.
Contact us
Individual pensions and investments:
08456 10 00 10
Company pensions:
08456 10 00 88
Protection:
08456 00 14 02
Secure services
Trusts hub
Visit our trusts hub for all the information you need relating to our Flexible Trust and our Business Protection Trust.
Documents and literature
Download or order application forms, guides and other information from our literature library.